09:00 - 17:00
- Tuesday09:00 - 17:00
- Wednesday09:00 - 17:00
- Thursday09:00 - 17:00
- Friday09:00 - 17:00
- Saturday Closed
- Sunday Closed
- Online consultations only
Free Information & Advice Service
Contact our Information and Advice Service to book a consultation of up to 90 minutes of free advice with a specialist adviser.
Our trained staff can answer your questions on any aspect of NHS Continuing Healthcare in England. We have helped thousands of people to understand the eligibility criteria, navigate the assessment process, understand the Decision Support Tool, review a decision, or begin an appeal. We can also offer guidance on funding policies and issues in your area.
This advice is usually provided on the phone, but we can also arrange video calls using Microsoft Teams.
As part of the 90-minute consultation, your Beacon adviser will be able to:
- Provide in-depth and detailed advice on your CHC matter and current situation
- Review any relevant documents prior to and/or during the consultation
- Recommend your next steps
You can spread your 90 minutes of free advice across more than one consultation.
Read our Consultation Guide to find out what to expect from your consultation and how to prepare.