What is text relay?
Text relay offers text-to-speech and speech-to-text translation services. A relay assistant in a call centre acts as an intermediary, enabling people with hearing or speech impairments to communicate with other people over the telephone.
Ofcom approves text relay providers, and has set out minimum standards for the service to ensure users have a good experience. BT is the first provider to have gained Ofcom's approval for its Next Generation Text Service. All other telephone companies currently give their customers access to BT's service.
We have been working with disability and industry stakeholders to deliver improvements to the text relay service to give a better experience to its users.
Ofcom requires all landline and mobile telephone companies to provide a number of services for customers with disabilities.